Unless otherwise indicated as a guaranteed service – TianeptineStore will never guarantee that a shipment will arrive on a set date. However, depending on your shipping country, order can take up to 25 working days to arrive.
We provide the estimated shipping times based on averages. This means that we must not only respect our own USA national holidays, but also, some international holidays. We, usually operate only on USA Business days (including Saturday) – Monday – Saturday.
All orders are dispatched within 24 Business hours from your order being marked as PROCESSING.. This means that an order placed on Saturday may not be dispatched until the following Monday.
Please be sure to check your inbox for shipment tracking link we will provide. We kindly ask you to be patient with tracking websites. Sometimes, it may take up to 48 hours for items to be scanned and tracking updated to show online.
We provide the estimated shipping times provided by USPS. Unless indicated as a guaranteed service – USPS will not ensure that shipments arrive within the given shipping time. Strictly, even USPS Priority Express is still not guaranteed as an overnight and coast to coast service. (contact us for Expedited options). Priority Mail & Priority Mail Express shipping may take longer depending on your distance from our Las Vegas warehouse. This is why USPS do not guarantee their shipping times to all US states. However, most orders will arrive within 24 business hours for Priority Express, and within 24 – 48 business hours for Priority Mail. We provide the estimated shipping times provided by USPS. Unless indicated as a guaranteed service – USPS will not ensure that shipments arrive within the given shipping time. Our shipments are only processed on business hours only, respecting USA national holidays.
All orders are tracked and insured, so you’re always protected in the rare case of any loss or damage. However, please be patient with tracking websites. Sometimes the tracking websites may take up to 24 – 48 hours to update and display your tracking details.
Each order is carefully sealed within a blank envelope – displaying the relevant chemical information. The envelope you’ll receive does not display any indication as to the contents. Your privacy is our priority.
Customers within the USA may return an item back to us only if it has been un-opened and maintains the unbroken seal. If you would like to return an item to us, please contact us and we will relay all relevant information for the return to be completed.
We do not accept returns. In the event that you have received an incorrect item or the item has been sufficiently damaged beyond use, please contact us for further details and we will arrange a re-ship or refund.
We will ship to all destinations regardless of the local importation laws. It is the customers responsibility – (Thats YOU) – to check local import laws.
Tianeptinestore.com will not be held legally liable for any package held up at customs for any reason related to the legality or extra import/duty charges levied.
Re-ships and refunds based on customs issues will be dealt with on a “case-by-case” basis.
To ensure the fastest international delivery times, customers must monitor their tracking number closely, either via the USPS website or their local postal service tracking page.
Orders are sent discreetly to maintain customer’s privacy, however, should extra documentation be required for the successful clearance of your package, this is entirely the customers responsibility and we will not be held liable for any extra charges, paperwork, or other customs delays.
Please note that customs officers and their checks of international shipments varies widely between countries. This means that, although we may give estimated shipping times, this does not take into account delays caused by customs.